Late return policy

On Rentalo, every driver commits to returning the vehicle on the agreed date and time. A late return not only affects the owner, but can also disrupt other scheduled bookings and the platform's overall operation.

Grace period

Rentalo allows a 1-hour courtesy period to return the vehicle after the set time, with no penalty.

Example: if the trip ends at 6:00 p.m., no penalty will apply if the vehicle is returned before 7:00 p.m.

Possible additional charges

Rentalo reserves the right to apply additional penalties if the late return causes:

• The loss of a later confirmed booking.
• A direct impact on Rentalo's operations.
• Negative reviews or ratings for the owner.

In these cases, an additional charge may be applied in proportion to the damage caused or the estimated financial loss, as assessed by the Rentalo support team.

Recommendations for drivers

• If for any reason you cannot return the vehicle on time, contact Rentalo as soon as possible to avoid unnecessary charges and allow a coordinated solution.
• The return must be completed and confirmed on the platform to count as done.