Fees and pricing
- Recovery fee policy for returns at an unauthorized locationOn Rentalo, the vehicle must be returned only at the place and time previously agreed between the driver and the owner, or as indicated on the platform. When a driver leaves the vehicle at an unauthorized location, or somewhere other than agreed without prior coordination, and Rentalo or the owner…
- Late return policyOn Rentalo, every driver commits to returning the vehicle on the agreed date and time. A late return not only affects the owner, but can also disrupt other scheduled bookings and the platform's overall operation. Grace period Rentalo allows a 1-hour courtesy period to return the vehicle after the s…
- Trip fee policyThe total cost of a trip on Rentalo is made up of several items that provide safety and coverage throughout the experience. What does the trip fee include? The trip fee is a charge on top of the vehicle rental price, and it is paid by the driver. It covers: Credit card processing charges. The cost…
- Fees and fines policyRentalo sets specific fees and fines to cover extraordinary situations, policy violations and actions that create additional costs for the platform, the owner or the driver. These measures keep things fair, efficient and transparent. Summary of incidental charges for drivers Situation Penalty appli…
- How are charges for trip length calculated?Charges are calculated per day, based on how long you booked the car for. Your trip can start and end at any time you and the owner agree on; however, the smallest unit we charge is one day.
- What is included in the rental price?The price you see when you book on Rentalo includes the essential parts of the service, but there are also additional costs that may apply depending on use. Included in the price Vehicle rental cost, based on the days selected and the daily price set by the owner. Rentalo service fee, which covers:…
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