Fees and fines policy
Updated October 7, 2026
Rentalo sets specific fees and fines to cover extraordinary situations, policy violations and actions that create additional costs for the platform, the owner or the driver. These measures keep things fair, efficient and transparent.
Summary of incidental charges for drivers
| Situation | Penalty applied | Who receives it? | How is it reported? |
|---|---|---|---|
| Traffic violations or tolls | Paid directly by the driver. If Rentalo steps in: $20 service fee. | N/A | When the violation is notified |
| Late return (new scheme) | 0–1 h: no penalty. 1 h–6 h: ½ rental day + proportional insurance. Over 6 h: 1 full rental day + insurance + possible additional charges for operational losses. | 80% to the owner, the rest to Rentalo | Within 24 h after the trip ends, with evidence |
| Vehicle returned dirty | Moderate cleaning: up to $40. Deep cleaning: up to $100 + service fee (20% or $20, whichever is greater). | 100% to the owner (without the service fee); Rentalo receives the handling fee | Within 24 h after the trip ends |
| Insufficient fuel | $6.00/gallon (gasoline), $5.00/gallon (diesel), $3.50/gallon (LPG) + possible bank fee for holding the deposit. | 80% to the owner, 20% to Rentalo | Report within 1 h with valid photos |
| Driver cancellation | Can only cancel within 24 h of making the booking. After that, the booking can only be rescheduled. Rescheduling has no penalty if done 7 or more days in advance. A penalty applies if done less than 7 days in advance without a valid reason. | 80% to the owner (if a penalty applies), 20% to Rentalo | Through the platform |
| Prohibited use of the vehicle | Penalty starting at $100 + resulting costs depending on severity. Possible account removal and loss of coverage. | N/A | Must be reported within 24 h of the event |
Incidental charges for owners
| Situation | Penalty applied | Who receives it? | How is it reported? |
|---|---|---|---|
| Lack of maintenance | The owner covers roadside assistance, compensation, repairs and operating fees. | Driver: partial refund. Rentalo: operating fees | Immediate report by the driver during the trip |
| Vehicle misrepresentation | 1st time: warning. 2nd: $100 fine. 3rd: profile removed. | Driver: full refund | Before check-in, with evidence |
| Owner cancellation | More than 15 days: warning. Between 15 and 7 days: USD $75. Between 4 and 7 days: USD $100. 72 hours: USD $150. Less than 72 hours: USD $200 (serious offense). On high-demand dates: USD $250 (serious offense). | 100% to Rentalo | Through the contact number |
| Material misrepresentation (intentional) | Minimum $100 fine + immediate removal of the vehicle from the platform. | N/A | With verifiable proof |
Note: for all fines, penalties or fees applied in the owner's favor (whether for driver cancellations, late returns, fuel, etc.), Rentalo will transfer 80% of the corresponding amount to the owner.
Was this article helpful?
