Bookings
Confirmation and approval
Making a booking
- Vehicle deposit or reservation policyTo give our drivers more flexibility and let them plan trips ahead, Rentalo offers the option of paying a deposit to reserve a vehicle in advance. How does the deposit work? The driver can reserve a vehicle by paying 25% or more of the total rental price. This option is only available if the bookin…
- Is there a minimum and maximum rental period?The minimum rental period depends on the owner's availability. You can choose to rent for as long as you like, based on the car's availability.
Changes and cancellations
Pickup and return
- Vehicle cleaning policyAt Rentalo, we value the user experience and believe that a clean vehicle is essential for comfort, safety and satisfaction on every trip. For this reason, both owners and drivers must keep and return vehicles in an acceptable state of cleanliness. General expectations Owners must hand over the veh…
- Vehicle pickup and return policyAt Rentalo, we make sure the vehicle pickup and return process is clear, safe and transparent for owners and drivers. To that end, documenting the vehicle's condition with photos before and after the trip is mandatory. Vehicle pickup procedure Before starting the trip, the driver must: Show the own…
- Fuel policyAt Rentalo, making sure the vehicle is returned with the same fuel level it was handed over with is essential to a fair and efficient experience for everyone. That's why we have set clear rules for checking, documenting and charging for any fuel difference. General rules The driver must return the…
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