Vehicle misrepresentation policy

At Rentalo, our priority is to offer a safe, transparent, high-quality experience for all our users. For this reason, all information published about a vehicle must be truthful and up to date.

Describing or showing a vehicle in a misleading way — whether by leaving out damage, exaggerating features or giving inaccurate details — is considered misrepresentation and is a serious violation of our policies.

What counts as misrepresentation?

The following actions (among others) count as misrepresentation of a vehicle:

• Not disclosing or photographing pre-existing damage.
• Listing features the vehicle doesn't have, such as A/C, AWD, roof rack, sensors and others.
• Registering a vehicle with documents that are expired or will expire during a rental.
• Listing a vehicle without current insurance or with incomplete documents.
• Reinstating or relisting a vehicle that was removed for safety reasons, mechanical failures, previous claims or violations of Rentalo's policies.
• Intentionally filing a claim for pre-existing damage, in part or in full.
• Giving misleading information by any means: photos, text, calls or messages.

Consequences

Any attempt to misrepresent information about a vehicle listed on Rentalo may lead to the following penalties:

• A fine in proportion to the harm caused.
• Loss of the income from the affected rentals.
• Temporary or permanent suspension of the vehicle on the platform.
• Permanent removal of the owner's profile in repeated or serious cases.

Tips to avoid penalties

• Look over the vehicle before every trip.
• Make sure the description, photos and features match the vehicle's current condition.
• Upload recent photos that show its real condition.
• Check that the documents (registration and insurance) are up to date before every listing or handover.