Prohibited uses policy

At Rentalo, safety, compliance with the law and proper use of vehicles are essential. That's why we have clearly defined which practices count as prohibited uses during trips booked through our platform.

Verified drivers and full responsibility

Only drivers verified by Rentalo are authorized to book and drive a vehicle. Being a verified driver means having provided all required documents, meeting our eligibility criteria and keeping an active account in good standing.

If an unauthorized (unverified) third party drives the vehicle, the verified driver will be held fully and solely responsible for any accident, damage, loss or incident that occurs during that improper use.

Prohibited uses and activities

Improper driving and authorization

• Using the vehicle without an active booking or outside the authorized hours.

Tampering with the vehicle

• Towing or being towed by unauthorized vehicles.
• Making modifications, alterations or repairs without permission.
• Loading the vehicle beyond its capacity or with more passengers than available seat belts.

Conditions and areas of use

• Driving off paved roads or on unauthorized terrain.
• Taking part in races, challenges, tests or risky maneuvers.
• Leaving the vehicle unattended with the engine running or the keys in it.

Illegal or unsafe activities

• Using the vehicle to commit a crime or illegal activity.
• Driving under the influence of alcohol or drugs.
• Carrying hazardous, flammable or illegal substances.

Unauthorized commercial use

• Offering services such as taxi, delivery or paid transport without authorization.
• Using the vehicle for profit-making activities without Rentalo's consent.

Rules of conduct

• Carrying pets without the owner's permission.
• Smoking inside the vehicle.
• Refueling with the wrong type of fuel.

Prohibited use fees and penalties

• Base fee for prohibited use: USD $100
• Additional fines: depending on the nature and severity of the violation, set at Rentalo's discretion.

Rentalo reserves the right to increase the penalty fee based on repeat offenses, the extent of the damage or the impact on the platform's operations.

Penalties may be:

• Charged directly to the driver, using the payment method on file.
• Deducted from the security deposit, if applicable.
• Pursued legally in case of evasion or non-payment.