What is a pre-authorization?

The pre-authorization is a real charge that Rentalo makes to the driver's credit card before the trip starts, to cover any unexpected costs related to the rental.

How much is charged?

• A USD $200 charge is made as a security deposit.
• After the trip ends and it is confirmed there were no issues (damage, cleaning, fuel, etc.), USD $190 is refunded automatically.
• The USD $10 withheld covers administrative charges and the payment platform's fee (2.5%) for processing the refund.

How long does the deposit take to come back?

• Once Rentalo releases the refund, the time it takes to appear depends on the driver's bank or payment platform.
• The amount can take 5 to 10 business days to show in the account.

Why is this charge made?

This deposit covers situations such as:

• Late vehicle returns.
• Insufficient fuel.
• Excessive cleaning.
• Unreported fines or minor damage.

Important: if a violation or damage is found, the amount withheld may be adjusted or partly used as appropriate, and the driver will be notified with the reason.