Vehicle maintenance policy
To ensure user safety and service quality, Rentalo requires every vehicle listed on our platform to be in optimal mechanical, cosmetic and legal condition.
The owner is responsible for keeping their vehicle in proper condition. Failing to follow this policy may lead to penalties, including suspension or removal of the vehicle from the platform.
General requirements for listing
Every vehicle must meet the following to be accepted on Rentalo:
Legal documents
- Current registration plate or registration certificate.
- Mandatory insurance up to date.
Appearance and structure
- Body with no visible damage and no loose or hanging parts.
- No cracks in the windshield or windows.
- Window tint that complies with local regulations.
Safety and mechanical operation
- Service and parking brakes in good working order, with at least 25% of their useful life left.
- Steering and suspension without abnormal noises or faults.
- Vehicle ride height within safe parameters.
- Steering wheel, gearbox, shock absorbers and springs in good condition.
Engine and drivetrain
- No active warning lights (check engine, airbag, etc.).
- Engine with no leaks or abnormal emissions (blue or black smoke).
- Working cooling, lubrication and transmission systems.
- Fluids topped up and not leaking.
Exhaust system
- Working muffler, with no leaks or visible emissions.
- No damage to the exhaust system.
Electrical system and lights
- Headlights, taillights, turn signals, brake and reverse lights working correctly.
- License plate light working.
- Mirrors (rearview and side) in good condition.
- Horn working and securely attached.
Glass and windshield wipers
- Wipers and washer system working.
- No cracks in the glass in critical areas of vision.
Tires and wheels
- Minimum tread depth of 4/32.
- Tires no more than 6 years old.
- Rims in acceptable condition, without deformations.
Restraint systems
- Seat belts working.
- Airbags with no alerts, warnings or recalls.
- SRS/OCS systems with no errors.
Responsibility and consequences
The owner must make sure the vehicle is maintained regularly. Rentalo may ask for evidence of preventive or corrective maintenance whenever it considers it necessary.
If the vehicle has a mechanical failure before a rental starts, the owner must cover the cost of repair or provide another vehicle in similar condition so the booking can go ahead.
If the vehicle has a mechanical failure during a rental, it will be blocked on the platform immediately until the owner:
- Makes the necessary repairs.
- Sends clear evidence of the work done.
If the repairs are not made or no valid evidence is provided, the vehicle will be permanently removed from the platform.
All costs arising from negligent maintenance are the sole responsibility of the owner.
